Customer Service Agreement

*Background Screening Packages may have additional Court Access Fees.

Additional jurisdiction searches may be necessary. Price varies per location.

• County Search: Represents the most current and accurate “final” reports. Used for confirming preliminary information acquired by national data sources, and for covering jurisdictions not included in the national search.
• Federal Search: Information regarding crimes investigated by the FBI or criminal prosecution at the federal level. These records are multi-jurisdictional in nature and are rare in relation to standard criminal records.

Pricing Notes:

• Third party fees, or fees levied by State, Federal, County and other governmental agencies will be passed through to client at cost. These fees include court copies, third party verification fees such as The Student Clearing House, and The Work Number.
• Alias names and/or addresses populated by the address history tool will be billed at the al-a-carte rates.
• Third party fees incurred by states for MVR reports will be passed through to End-User in addition to ARCpoint fees. States such as New Hampshire require additional charges for overnight shipping of requests and results. Such states do not accept report requests via email, phone or any other electronic method.
• For records that are generated by any National Criminal Database search and that are rated as “possible records” are considered “non-confirmed” records and are not permissible by FCRA regulations. To ensure compliance with the FCRA, when finding a “possible record’ as populated by the National Criminal Database, End-User is required to verify “possible record” with the county or origin or original record source. Additionally, we will automatically perform confirmation of record searches at courthouse(s) of record origin. Confirmation record searches will be billed to End-User at al-a-carte or individual search price.

A monthly statement of open charges will be sent to you at the billing address on file. Customer agrees to net 30 terms from the date of each statement. If payment falls more than 60 days in arrears from any statement date, your account may be suspended until fully resolved. If payment falls more than 90 days in arrears from any statement date, Customer’s account may be sent to collections for resolution and payment for additional services will be required at the time they are rendered.

A monthly statement of open charges will be sent to you at the billing address on file. Customer agrees to net 30 terms from the date of each statement. If payment falls more than 60 days in arrears from any statement date, your account may be suspended until fully resolved. If payment falls more than 90 days in arrears from any statement date, Customer’s account may be sent to collections for resolution and payment for additional services will be required at the time they are rendered.