FAQ

Employers
  • What Kinds of Tests Can Employers Perform?

    We specialize in pre-employment drug and alcohol testing and background screening, random drug testing, on-site and after-hours testing. We also offer a full spectrum of enterprise health and wellness testing services you can customize to meet your needs. ARCpoint Labs will be glad to support all your programs, including hiring and onboarding, corporate wellness, and much more.

    Some of our most commonly requested corporate wellness tests include:

    • Full Lipid Panel
    • Comprehensive Metabolic Panel
    • Blood Glucose
    • Diabetes Screening

    In addition, we perform general blood tests and urine tests that can be used for drug screenings and risk management. We are experienced in working with on-site clinic or occupational health centers to ensure all tests are processed quickly and conveniently.

  • How Can Someone Make an Appointment?

    Please find the nearest location to you, check their website or call their office to schedule an appointment.

  • Do You Offer Onsite Testing?
    Yes. Any of our tests can be conducted in our facility or on-site at yours. Our comprehensive offerings can be tailored according to your company’s specific needs. Check with your local ARCpoint!
  • How Long Do Results Take to Come In?
    At ARCpoint Labs, we pride ourselves on quality and convenience. Test results are available quickly. Depending on the test, results are received anywhere from same day to often less than 1 week. All tests vary, so check with your local ARCpoint.
  • Are Your Tests Compliant with Government Standards?

    Yes. All our tests adhere to all applicable federal and state government standards. These include federally mandated Department of Transportation testing, as well as applicable state drug testing laws.

    Our health and wellness testing empowers enterprises of all sizes to achieve some of their most successful wellness initiatives around the world. We can assist you in developing a strategy that helps you reach your goals in employee productivity, attendance, and healthcare overhead.

Individuals
  • What Kinds of Tests Do You Perform?

    Our facilities are equipped to execute and process a complete assortment of tests for all kinds of health and wellness situations. We schedule tests requested by your physician as well as those you request on your own for personal reasons.

    Some of our most popular tests include:

    • Women’s Health
    • Men’s Health
    • Cardiovascular Panel
    • Cholesterol and Lipids
    • Comprehensive Metabolic Panels
    • Hormone Testing
    • Thyroid Tests
    • Family DNA – Paternity & Ancestry
    • Diet and Weight Loss DNA
    • Food Sensitivity
    • Food Allergy
  • How Do You Make an Appointment?

    Please find the nearest location to you, check their website or call their office to schedule an appointment.

  • Do You Accept Walk-Ins?

    Yes. To set a specific appointment time, please call the location nearest you or visit their website.

  • How Long Do Results Take?

    Results are available quickly. We strive to provide some of the fastest turnaround in the industry.

  • Can My Results Be Used in Court?

    Yes. We offer court admissible testing. We frequently oversee court-ordered paternity testing. To ensure your test is court admissible, please make sure to request a court admissible DNA test when you make your appointment or arrive for your test.

  • Is a Doctor's Note Required?

    No. You do not need to have a referral from a physician to get testing done at ARCpoint Labs. We are honored to help you access quality testing services for your own personal information. Many customers use our testing as part of an overall strategy to take care of your health on your terms.

  • How Can I See My Results?

    Results are available quickly. Our advanced technology makes it easy for you. You’ll be able to access your test results in full detail through our online service. You never have to worry about traveling to a facility to pick up results or having them misplaced.

    Health and wellness testing is an important part of maximizing wellness at any stage of life. We encourage you to contact an ARCpoint near you to find out more about how we can help you take care of your health on your terms.

    To discover the details with help from our experts, contact us today.

COVID-19 Vaccine
  • How Do I Make an Appointment to Receive a Covid-19 Vaccine at Arcpoint Labs?

    Go to Vaccinefinder.org to see which ARCpoint Labs sites in your area currently have COVID-19 vaccines in stock. You can make an appointment by clicking on the location link.

  • How Do I Schedule the Second Dose of a Multi-Dose Vaccine?

    When you come to your first appointment for your multi-dose vaccine at ARCpoint Labs, you will be given instructions about how to schedule your second appointment at the same ARCpoint location.

  • Can I Choose Which Vaccine to Receive at ARCpoint Labs?

    The brand of vaccine you receive at ARCpoint Labs is dependent on which brand the state has allocated to each site.  The individual State Departments of Health send vaccine brand and quantity based on what is available at the time of request.

    COVID-19 vaccine quantities are still limited at this time, so we recommend that you receive whichever brand is available to you now, to protect yourself and your community.

  • I Have Been Hearing That People Can Experience Adverse Effects from the Vaccine, What Should I Do If I Experience Symptoms?

    According to the CDC, extreme adverse effects “are extremely rare.” Most of the common side effects include mild flu-like symptoms, including fever, headache and body aches, but it is important to keep in mind that these symptoms are an indication that your body is building immunity and most people have no symptoms at all.  Extreme reactions such as shortness of breath, severe pain or headache should be reported immediately to your doctor. Report adverse events following receipt of any COVID-19 vaccine to VAERS.

  • I Am Pregnant or Nursing or Take Blood Thinners, Am I Still Eligible to Get the Vaccine?

    COVID-19 vaccines are considered safe for these conditions, but it is important that you check with your physician if you have a condition that you think might prevent you from getting any vaccine.

  • How Long After Receiving the Covid-19 Vaccine Am I Considered Fully Vaccinated?

    For the Pfizer and Moderna vaccines, individuals are considered fully vaccinated 2 weeks after the second dose. The Johnson & Johnson/Janssen  vaccine provides maximum vaccination protection 2 weeks after receiving it.  It is important to remember that these vaccines cannot cause COVID-19, but if you are exposed before you are fully vaccinated, you are still at risk for acquiring the virus.  Also, the CDC recommends continuing to wear a mask and social distance if you are around others who are not vaccinated.

COVID-19 Standard (PCR) Viral Test
  • Who Is This Pcr Viral Test For?

    Anyone who wants to know if they currently have COVID-19, whether or not they have symptoms.

  • How Is This Test Performed?

    By taking a swab of respiratory fluid either from the nasal cavity or mouth.

  • Can I Use This Test for Workplace Testing?

    Yes. We have designed a testing protocol that aligns with current CDC guidelines for workplace testing.

  • Is Fasting Required for This Test?

    No, fasting is not required for this test.

  • Is This Test FDA Approved?

    No, but all PCR viral tests collected at ARCpoint Labs locations have been given Emergency Use Authorization through the FDA, which is the highest level of clearance the FDA can grant during the public health emergency.

  • What Do Positive and Negative Results Mean?

    If you have a positive test result, it is very likely that you have COVID-19. We strongly recommend you review your results with your healthcare provider so that he/she can work with you to determine your best care based on the test results, along with other factors of your medical history, including (but not limited to) any previous symptoms, possible exposure to COVID-19, and the location of places you have recently traveled.

    A negative test result means the virus that causes COVID-19 was not detected in your sample.

  • How Long Will I Have to Wait for My Results?

    Depending on what day of the week your sample is collected, you should receive your results within 2-4 days.

COVID-19|FLU-A/B Combo
  • Who Is This Test For?

    Anyone who wants to know if they currently have COVID-19 or FLU A/B because their symptoms are very similar.

  • How Accurate Is the Flu/covid Combo Test from Quidel?

    This test is exceptionally accurate. Each strain of Flu has been measured against a culture, which is the gold standard for flu detection, and the COVID portion of the test has been measured against PCR.

COVID-19 Standard (Antigen) Viral Test
  • Who Is This Test For?

    Anyone who may have been potentially exposed or believes they may currently have COVID-19, whether or not they have symptoms.

  • How Is This Test Performed?

    By taking a swab of respiratory fluid from the nasal cavity.

  • Can I Use This Test for Travel, Surgery, or Workplace Safety?

    This test can be used for random or scheduled testing in workplaces. This test may be appropriate for certain kinds of travel or pre-surgical clearance. Check with your specific destination or performing hospital first to be sure.

  • Is This Test FDA Approved?

    No, but the Sofia 2 Device, which makes antigen testing possible, has been given Emergency Use Authorization through the FDA, which is the highest level of clearance the FDA can grant during the public health emergency.

  • What Do Positive and Negative Results Mean?

    A positive result means you currently have COVID-19. A negative result means you are not currently infected with COVID-19.

  • How Is This Different Than a PCR or NAAT Test for Covid-19?

    This test looks for Antigens, a maker of the virus itself. This makes it extremely unlikely to give false-positive results, but slightly more likely to give false-negative ones when compared to a PCR test.

  • How Long Will I Have to Wait for My Results?

    Depending on how your specific ARCpoint location operates and demand at the time your sample is collected, you may receive your results in 24 hours or less.

COVID-19 ANTIBODY IgG/IgM *or* COVID-19 IgG Test
  • Who Is the COVID-19 Antibody Test For?

    This test is best for people who believe they’ve been exposed to COVID-19 or had symptoms in the past (fever, cough, shortness of breath, etc.). You must be free of symptoms for at least 7 days before receiving the test. The test is intended to indicate the presence of COVID-19 antibodies, in order to better inform an individual’s personal decisions about returning to work in a high-risk or customer-facing profession.

  • Does the Antibody Test Diagnose the COVID-19 RNA Virus?

    NO! This test screens for antibodies, which are a specialized type of immune cell your body produces in response to COVID-19. 

  • What Is a COVID-19 Antibody Test?

    The COVID-19 Antibody Test is a blood test that is designed to detect immune proteins called antibodies, which may indicate that your body has been exposed to COVID-19 (also known as coronavirus or SARS-CoV-2).

  • How Are Antibodies Developed and What Is Their Purpose?

    When a virus or foreign antigen enters your body, your immune system typically responds by producing specific proteins called antibodies to help fight off the virus. Antibodies can remain in your body for a period of time, potentially protecting you from reinfection in the future. Because the SARS-CoV-2 virus is so new, it is unclear how strong the immune response might be, or how long the antibodies may last in your body.

  • What’s the Point of This Test?

    The results of this test may help identify people who have had an immune response to COVID-19. The testing data will be shared with the health department and CDC, in an effort to assist experts in determining the best response to the pandemic, as well as how to continue protecting the public’s health. 

  • What Is the Process for Getting a COVID-19 Lab-Based Antibody Test?
    • Find an ARCpoint Labs location that is offering COVID-19 antibody testing at https://www.arcpointlabs.com/locations/ .
    • Schedule your appointment.
    • Come in to have your blood drawn at the ARCpoint Labs location.
    • ARCpoint Labs will collect the specimen and send it to one of our third-party lab partners certified by CLIA to perform high complexity testing.
    • The lab partner will process your test in their facility, following all necessary protocols.
    • You should receive your results in 3-5 business days (wait times might be slightly longer due to high demand).
    • Consult with your primary care physician or other licensed medical professional for guidance on how to interpret your results.
  • Can This Test Be Performed If I Have COVID-19 Symptoms?

    No.  You must be asymptomatic for at least seven days before taking an antibody test. Testing on symptomatic individuals may lead to unreliable results.

  • How Long Will I Have to Wait for My Results?

    Most lab-based antibody test results will be securely emailed within 3-5 business days after our blood draw. Due to increased demand, turnaround times may vary. We recommend consulting your Primary Care Physician (PCP) or other licensed medical professional to interpret your results.

  • What Are the Potential Risks of the Test?
    • Possible discomfort or other complications that can happen during sample collection. 
    • Possible incorrect test result (see below for more information). 
  • What Are the Potential Benefits of the Test?
    • The results, along with other information, can help your healthcare provider make informed recommendations about your care. 
    • The results of this test may help limit the spread of COVID-19 to your family and others in your community. 
  • If I Test Positive, What Does That Mean?

    If you have a positive test result, it is likely you have been exposed to COVID-19 and that you have developed an antibody response to the virus. We strongly recommend you review your results with your healthcare provider so that he/she can work with you to determine your best care based on the test results, along with other factors of your medical history, including (but not limited to) any previous symptoms, possible exposure to COVID-19, and the location of places you have recently traveled. There is a chance this test can give a false positive result. Again, iIt is important that you work with your healthcare provider to help you understand the next steps you should take.

  • What Does It Mean If I Have a Negative Test Result?

    A negative test result means antibodies for the virus that causes COVID-19 were not found in your sample. However, it is possible for this test to give a false negative in some people with COVID-19 infection. A negative result may occur for several reasons, such as if you are tested early in your illness and your body hasn’t had time to produce antibodies to infection. If this is the case, your healthcare provider will consider the test result together with all other aspects of your medical history (such as symptoms, possible exposures, and geographical location of places you have recently traveled) in deciding how to care for you. It is important that you work with your healthcare provider to help you understand the next steps you should take.

  • Is This Antibody Test FDA-Approved?

    The test used by ARCpoint Labs has not been reviewed or approved by the FDA. ARCpoint Labs does the phlebotomy pull (or blood draw), then sends the sample off to a high-complexity lab for testing and review by a physician. We are providing these tests based upon the FDA’s Policy for Coronavirus Disease-2019 Tests During the Public Health Emergency.

  • Does the FDA Require Test Providers to Give Any Additional Information with This Test?

    Yes. The FDA currently requires the following disclaimers be provided with all results:

    • This test has not been reviewed by the FDA.
    • Negative results do not preclude acute SARS-CoV-2 infection. If acute infection is suspected, direct testing for SARS-CoV-2 is necessary.
    • Results from antibody testing should not be used to diagnose or exclude acute SARS-CoV-2 infection.
    • Positive results may be due to past or present infection with non-SARS-CoV-2 coronavirus strains, such as coronavirus HKU1, NL63, OC43, or 229E.
  • What Is the Clinical Sensitivity and Specificity for This Test?

    ARCpoint Labs partners with several test manufacturers and high complexity labs to provide these antibody tests to the consumer. Please contact your ARCpoint Labs location for specific information about the test they are offering.

  • Is This the Test Where They Insert a Swab Up My Nose?

    No. This test uses a venipuncture (blood draw) to help find out if you have antibodies to the virus that causes COVID-19. This is NOT a test for the presence of the COVID-19 virus.

  • Is Fasting Required for This Test?

    No, fasting is not required for this test.

  • Are There Any Medications or Conditions That Could Impact the Results of This Test?

    If you are severely immunocompromised, on immune suppressing prescription medication, or taking long-term inhaled corticosteroids, you may not be able to form antibodies in a predictable way, making the results of this test less reliable.

General COVID-19 Questions
  • Do I Need to See My Doctor for a Referral Before I Get Any of These COVID-19 Tests Done?

    No. You can make an appointment for this test without a referral from your doctor.

  • Will My Insurance Cover These Tests?

    We currently do not accept insurance.  We are able to provide you with the CPT code and receipt for the COVID-19 test to submit to your insurance company for possible reimbursement. All insurance companies vary, and you will need to reach out to them about your potential reimbursement. We are able to accept most major credit cards, debit cards and cash. In some locations we can also accept Health Savings Accounts (HSAs) and Flexible Spending accounts (FSAs). Check with your local ARCpoint Labs for payment options.

  • What Are the Potential Benefits of These Tests?
    • The results, along with other information, can help your healthcare provider make informed recommendations about your care. 
    • The results of this test may help limit the spread of COVID-19 to your family and others in your community.
  • How Much Will These Tests Cost?

    Pricing varies per location, so check with your local ARCpoint Labs for testing options and pricing. Please find your nearest location.